❓ Frequently Asked Questions (FAQs)
🛒 Ordering & Products
Q. How do I place an order?
You can easily browse our collections, add items to your cart, and proceed to checkout. Once your payment is confirmed, we’ll ship your order within 7 days.
Q. Are the products handcrafted?
Yes, most of our products are handcrafted with care, giving each piece a unique charm and premium quality.
Q. Will the product look exactly like the picture?
We try our best to showcase accurate images. However, since many items are handmade, slight variations in color, texture, or design may occur.
🚚 Delivery & Shipping
Q. How long does delivery take?
We commit to delivering your order within 7 days of purchase.
Q. Do you offer free shipping?
Yes, we provide free shipping on all orders across India.
Q. Can I track my order?
Yes, once your order is dispatched, you’ll receive a tracking ID on email/SMS.
🔄 Returns & Refunds
Q. What is your return policy?
We accept returns within 10 days of delivery if the product is unused, in original packaging, and not a clearance/custom item.
Q. How do I return a product?
Simply email us at support@gardensworld.in or call us, and we’ll guide you through the return process.
Q. When will I get my refund?
Refunds are processed within 7–10 business days after we receive and inspect the returned product.
💳 Payments & Security
Q. What payment methods do you accept?
We accept Credit/Debit Cards, UPI, Net Banking, Wallets, and Cash on Delivery (COD).
Q. Is my payment information secure?
Absolutely! We use secure payment gateways and SSL encryption to keep your transactions 100% safe.
🏡 Other Queries
Q. Do you customize products?
Yes, some products can be customized. Please contact us with your requirements.
Q. Can I gift-wrap an order?
Yes, we offer gift packaging on request—perfect for special occasions.
Q. How can I contact customer support?
You can reach us at:
📧 support@gardensworld.in
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